ZoneMinder Forums

Mine was, the camera kept stopping and starting, not responding to a ping etc.
Stop the event listener and restart the zoneminder service, see if it stays up.

Do you have the ONVIF_Event_Listener turned on?
when I turn mine on it cuts my camera out and makes it reset.

If you stop the ZoneMinder service, turn off the event listener then restart the Zoneminder service, does it stay on?

Have you been in touch with the vendor or the forums?

Hi, yes still working on ODM and ZM.

@MechanicMike - Hi Mike :D , Zoneminder doesn't appear to send MessageID with UUID to the camera, I think that because the camera isn't seeing a MessageID, the camera is not returning the MessageID confirmation to Zoneminder, I'm not sure, but I think that is why the empty SOAP error messages are ...

That's unfortunate for you, nevermind.
It's a shame because they sorted my issue out very quickly, it's just a waiting game I suppose.

Hi @iconnor

Did they end up sorting out your firmware issue?

I suggest creating a thread on the TP-Link forums, paste a screenshot of the ODM error, they'll probably escalate it to their internal support (like I said, they really are quite good) hopefully they'll push you an updated firmware like they did with me.

Hi @iconnor,
Just out of interest, did they end up pushing a firmware update for the C520WS yet?

I am pretty impressed with tp-link's tech support and forums, as long as you provide them with lists of what is working and not working, what you have done to fix your issue and given screenshots, they get right on it and keep you updated on progress. I think it was about 3 weeks from them ...

It looks like they are releasing firmware this month to address this issue for the C520WS:

https://community.tp-link.com/en/smart- ... pic/666806

Have you done a firmware update on the camera recently?
ODM wouldn't even read events until tp-link looked into the firmware fault and pushed an update.

I believe this was also happening in 1.37.60 builds.
Shall I spin up a VM and try a test install of previous 1.37 versions to see if it's ever worked for this camera?

Hi again, I ran a capture on the Windows machine with ODM running and on the Zoneminder machine. ODM sends a MessageID , Zoneminder doesn't. ODM PullMessages request to camera: <s:Envelope xmlns:s="http://www.w3.org/2003/05/soap-envelope" xmlns:a="http://www.w3.org/2005/08/addressing"> <s:Header> <a ...

Thanks for the reply @iconnor

I'll take captures from subscription to pull messages (during capture) on ODM in Windows and from the Zoneminder machine and place there here at some point this week.

Cheers.