ZM v1.30.4 Issues - Blue Screen when viewing IP Cameras

Forum for questions and support relating to the 1.30.x releases only.
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Solarstorm
Posts: 3
Joined: Tue Sep 26, 2017 10:12 am

ZM v1.30.4 Issues - Blue Screen when viewing IP Cameras

Post by Solarstorm »

Hello Everyone,

I've just installed ZM and tried connecting my 4 Hikvision IP cameras without success. I initially had setup ZM in a virtual machine and it worked fine so then setup a small dedicated machine.

The problem I have is that when clicking on the camera name instead of a video stream I'm getting a blue window (see attachment).

I've tried all the different settings including rstp paths which I've also verified via VLC (Open Network Stream) however I'm getting the same result.

Looking at the log, I'm seeing the following error:

zmc_m1, Unable to open input rtsp://zm:Password@192.168.10.220/h264/ch1/maiv_stream due to: Permission denied , zm_ffmpeg_camera.cpp

I've also verified the credentials are correct.

Any ideas or suggestions are welcome. I'm hoping to resolve this otherwise I'll be looking at switching to a different NVR solution as I've spent way too much time trying to get this to work.

Thanks,
Attachments
2017-09-26 blue window.png
2017-09-26 blue window.png (22.72 KiB) Viewed 2901 times
Baylink
Posts: 338
Joined: Sun Jun 19, 2005 3:19 am

Re: ZM v1.30.4 Issues - Blue Screen when viewing IP Cameras

Post by Baylink »

The first line of defense is look in the *apache* error_log and see what you get for calls to /cgi-bin/nph-zms, which is where this often comes from.

Also, point VLC at the camera and see *exactly* what pixel count you're getting back, and make sure the monitor's looking for that.

That .cpp error is quite odd; I haven't seen that one before. permission error is kind of suggestive... but I'm just Tier 1, and I don't know of what. :-)
Solarstorm
Posts: 3
Joined: Tue Sep 26, 2017 10:12 am

Re: ZM v1.30.4 Issues - Blue Screen when viewing IP Cameras

Post by Solarstorm »

Baylink,

Thank you very much for taking the time to respond. I'm going to follow your suggestions as soon as I get back home and post back the results.
bbunge
Posts: 2975
Joined: Mon Mar 26, 2012 11:40 am
Location: Pennsylvania

Re: ZM v1.30.4 Issues - Blue Screen when viewing IP Cameras

Post by bbunge »

Common errors:
In Ubuntu, PATH_ZMS is not set to /zm/cgi-bin/nph-zms
Camera resolution in Zoneminder does not match camera output. Use VLC (Tools, Media Information, Codec) to check camera Display Resolution.
You can also have problems if you do not have enough RAM. Check /dev/shm for used space.
yzyxin
Posts: 3
Joined: Sun May 06, 2018 10:12 am

Re: ZM v1.30.4 Issues - Blue Screen when viewing IP Cameras

Post by yzyxin »

I have same problem.Can you solved? Thank you!
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