Image format issue

[Essity]

Hello everyone, I'm a proud new comer in the Zoneminder community and I set up a brand new Virtual Ubuntu LAMP server with Zoneminder 1.36.33
The LAMP is a Ubuntu 22.04.3 LTS virtualized with 1Tb storage and 16Gb RAM
All seem to be working fine the logs don't show any errors (green) but for some reason the camera show a squeezed image at the top of the screen and in double one next to the other, the captured events are ok the issue seem to be only with the live view, I attached a picture in the post
I tried all the different resolutions and ratios but no luck, the cameras is a VideoIQ model VIQ-HD-CRD232

[iconnor]

What monitor type?

Looks like a resolution misconfig, although ffmpeg type should just scale it.

[Essity]

Hello iconnor, thanks for the fast reply
I tried to use ffmpeg but it doesn't seem to work with my types of cameras (VideoIQ Model VIQ-Hd-CRD232) the one that works for connecting to the cameras is cURL(HTTP(S)only) with this URL "http://IPADDRESS/viqcam.mjpg"
The video recordings/events are fine the problem is with the live view only

[jrtaylor71]

According to the manufacture that camera does support RTSP using h.264. This is from the users manual.

22 Mobile Streaming
This chapter describes:
 Viewing Live Video on a Mobile Device
You can view live video from an HD camera on mobile devices such as a smart
phone or an iPad.
Viewing Live Video on A Mobile Device
To view video on mobile devices that support rtsp streaming and h.264 decoding,
such as an Android device, use the following URL:
 For the low bandwidth stream:
For HD cameras: rtsp://<IP address of camera>/lowQ.sdp
i.e.:rtsp://192.168.12.180/lowQ.sdp
For Rialto Video Servers: rtsp://<IP address of camera>/lowQ<0, 1, 2, or 3>
.sdp, where 0, 1, 2 or 3 represent the channel of the device.
i.e.:rtsp//192.168.12.180/lowQ/2/.sdp
 For the high quality (higher bandwidth) stream:
For HD cameras: rtsp://<IP address of camera>/hiQ.sdp
i.e.rtsp://192.168.12.180/hiQ.sdp
For Rialto Video Servers: rtsp://<IP address of camera>/hiQ/<0, 1, 2, or
3>.sdp, where 0, 1, 2 or 3 represent the channel of the device.
i.e.rtsp://192.168.12.180/hiQ/3/.sdp

Make sure you use h264 passthrough.

[Essity]

Hurray!!! it works thanks to you both iconnor and jrtaylor71
I really had to make it work with RTSP for the picture to be correct my problem was I wasn't using the correct rtsp port, I was sure it was 554 which is the default port but in reality they were changed to 50554
So this is the path I had to set: rtsp://10.192.53.126:554/hiQ.sdp
and I also managed to setup streaming from analog cameras through a DVR
This is the path I had to use: rtsp://USER:PASSWORD@IPADDRESS:554/Streaming/Channels/101

So again thanks a million