Video is being captured, but playback is not working.

[arretx]

When I try to play back an event, I get a white X and an error about the video at the bottom of the player, and nothing is played.

If I download the event, I can open the mp4 with Quicktime, but it won't play, however, if I scrub the playhead, the frames are there and it looks like a video was actually created. What could be causing this and how would I begin to troubleshoot it?

[dougmccrary]

What settings are you using in the ZM "Storage" section for the camera?

[iconnor]

Is it perhaps h265? Can vlc play it?

[arretx]

VLC will play the video, but the audio is choppy after about 2 seconds from any point along the timeline.

The settings in Storage:

Area: Default
Save JPEG: Disabled
Video Writer: Passthrough
OEP: crf=23
Whether to store: Yes.

[dougmccrary]

OK.
What are the codecs? While playing in VLC: ^J or tools -> codec info