axis 207

Bicster · Post by **Bicster** » Mon Apr 24, 2006 5:46 pm

I finally received a response from AXIS that 4.33 beta is only for 207W, not 207. They told me that 4.22 is the latest for the 207.

I haven't actually seen mine lock up yet. I'm using MJPEG streams.

Flash_ · Post by **Flash_** » Thu May 04, 2006 10:11 am

Quick update:

I had two problems with the 207w, one was the locking up after 36+ hours.

The second was an background crackle on the audio.

After some two months of emailing their support to get a response, I'm told that the audio bug is a fault with the hardware and I should get it replaced from vendor. No reply about the crashing, and I disagree with their diagnosis about the audio as when I first raised the issue they replied and said they'd replicated the fault on their test 207w

So now my position is that it's still a great camera, but has bugs and my opinion of Axis' support has dramatically reduced. The support crew don't appear to have any targets to reply to support queries and aren't managed to ensure the customers are dealt with.

For a premium-price product, that's not very good imo.

Post by **zoneminder** » Thu May 04, 2006 1:37 pm

That's a shame. It looks maybe like they rushed out the 207 a bit before it was ready

sawaguna · Post by **sawaguna** » Thu May 18, 2006 8:45 pm

Flash_ wrote:Quick update:

I had two problems with the 207w, one was the locking up after 36+ hours.

The second was an background crackle on the audio.

After some two months of emailing their support to get a response, I'm told that the audio bug is a fault with the hardware and I should get it replaced from vendor. No reply about the crashing, and I disagree with their diagnosis about the audio as when I first raised the issue they replied and said they'd replicated the fault on their test 207w

So now my position is that it's still a great camera, but has bugs and my opinion of Axis' support has dramatically reduced. The support crew don't appear to have any targets to reply to support queries and aren't managed to ensure the customers are dealt with.

For a premium-price product, that's not very good imo.

I have also a 207w with the same audio problem, and it's a hardware problem. Axis confirmed it to me today that there is a defective serie of this camera with this problem.

I called them yesterday (don't waste your time with their email support).
The guy I had didn't know the hardware problem apparently. He told me it could be caused by the ActiveX plugin. But I use the camera on MacOS.
Then he told me he would call me back.
And today, an other guy from Axis phoned me, and told me about the harware problem. They are fixing the problem, and he will contact me Monday with the detailled information for the replacement with a correct camera.

Hope it will help you

jameswilson · Post by **jameswilson** » Thu May 18, 2006 8:54 pm

Useful Post thanks

Flash_ · Post by **Flash_** » Fri May 19, 2006 6:21 am

Thanks Sawa - that's good news.

Now - to decide whether the problem is so bad that we can go without a critical camera for however long it takes for a replacement...

sawaguna · Post by **sawaguna** » Tue May 23, 2006 9:32 pm

Well, I don't know how long it will take to have a replacement.
I received an email today just to confim me that it is a hardware problem and that they are working on fixing the problem asap. Or contact my vendor to exchange it if I can't wait. But no guarantee that I'll get a correct camera. So I'll probably wait.
Well, at least they are working on it.

On an other note, here is a pdf explaining how to configure ftp upload for the events handling instead of the only smtp option
http://www.sawaguna.be/207_FTP_MP4.pdf (provided by Axis support)

Don't know if it is usefull for you guys, but It can always interest someone.
I needed the ftp upload, but didn't find the options in the axis interface. And the only information I found on the Axis FAQ is that the 207 has some built-in applications but not FTP upload.

sawaguna · Post by **sawaguna** » Mon May 29, 2006 6:12 pm

ok, some news.
I contacted Axis today.
It's Axis france, but it should be the same for Europe I think.
They should receive the new fixed serie next week. Probably Monday or Tuesday.
They will proceed to some tests to be sure that the new 207(w) are correct then ship them.
Apparently they will contact directly (phone or mail) people who need a fixed camera, to proceed with the exchange.

It could be a good idea to phone them, to be sure that you are on their contact list of people who have problems with this camera.

kh1234567890 · Post by **kh1234567890** » Sun Jun 18, 2006 4:20 pm

sawaguna wrote: On an other note, here is a pdf explaining how to configure ftp upload for the events handling instead of the only smtp option
http://www.sawaguna.be/207_FTP_MP4.pdf (provided by Axis support)

Thanks for this - just what I was lookig for !

sawaguna · Post by **sawaguna** » Tue Jun 27, 2006 7:10 pm

Hi

don't know if it still interests anyone, but here is some news :
I got my RMA number on 06/14 and send my camera the following day.
Today I got a call from Axis informing me that they will ship the fixed camera thursday or friday.
Should finally get a functionnal unit soon

They got apparently more returns than expected and got delayed.

nixnooi · Post by **nixnooi** » Mon Sep 04, 2006 3:44 am

don't know if it still interests anyone, .

yes I am!

I am looking at buying a 207w ... that is until I read all this

So if I order one today - will I get a decent camera? Of course as things go - I need this yesterday and must place the order quickly in order to get this within in my short timeframe... so if you have an opinion share your 5c *please*...

Flash_ · Post by **Flash_** » Mon Sep 04, 2006 6:23 am

Hard to say for me. Axis' support hasn't been that good for me, so the only thing I can recommend is that you get it from a place that you can return asap if it does turn out to be faulty. (Old stock etc)

Trouble is there's nothing else comparable on the market that I've found. The lack of choice for quality IP cams is frustrating sometimes.

nixnooi · Post by **nixnooi** » Mon Sep 04, 2006 2:08 pm

I was definitely bummed when I read these posts. I thought I was making a good decision when I decided to pay good money and avoid the hassle ...

I was going to order from buy.com ... so I'd have to ship it back to them, but they "should" take it ...

jameswilson · Post by **jameswilson** » Mon Sep 04, 2006 2:59 pm

bear in mind the 207 is a bidget camera enyway. Im not saying that it shouldnt work of course it should, but its still a cheap camera

nrg · Post by **nrg** » Fri Jan 05, 2007 11:50 pm

Hi there,

I am planning to purchase a 207W to use together with ZM.
Now after reading this thread I'm not sure anymore.

Did the ppl here who had problems solve them or do other ppl have better experiences?

Thx,

-nrg