blank white screen/box where image should be

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centran
Posts: 1
Joined: Thu Mar 21, 2013 6:41 pm

blank white screen/box where image should be

Post by centran »

I am getting a blank white box where the image should be when trying to view a monitor.

There are no errors in the log. I am using remote IP cameras and they are configured correctly. The cameras where operating fine until I did a system update(gentoo) and then something broke. I am not sure what happened. Can anyone at least point me in the right direction to try and debug this problem.
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aelingil
Posts: 14
Joined: Mon Jul 23, 2012 11:58 pm

Re: blank white screen/box where image should be

Post by aelingil »

When i first installed ZM my cameras did the same thing, i had to put my username:password@ipaddress as the web address. It might be a user setting? Looks like it connects to the camera, but the camera is not giving ZM access to the images.
Aelingil: I need to waste my time, my clients time and another techs time, just to fix a problem with you server & filters?
Tech Joseph: Yes, you are correct.
PacoLM
Posts: 971
Joined: Wed Dec 02, 2009 9:55 pm
Location: Spain

Re: blank white screen/box where image should be

Post by PacoLM »

Check the logs for Shared memory or other type of errors. Logs are useful to debug...

After more than 15 years, no longer using ZM as surveillance system.
Now in the dark side, using a commercial system...
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