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All Cameras Offline after 1.32 -> 1.34 upgrade
Posted: Tue Feb 11, 2020 10:11 pm
by timalot
Hello,
I've been enjoying zoneminder for the past few years. I've just upgraded from a working zm 1.32 to 1.34. Now all my cameras show off line.
I'm also unable to view any stored events.
sudo zmupdate.pl yields: "Database already at version 1.34.2, update skipped."
I'm running:
Ubuntu 16.04 LTS,
Intel NUC Kit NUC6i3SYH BOXNUC6I3SYH
13 IP cameras from AMCREST
source like: rtsp://user:
password@192.168.x.xx:554/cam/realmonitor?channel=1&subtype=1
Can you help me please?
--Tim
Re: All Cameras Offline after 1.32 -> 1.34 upgrade
Posted: Tue Feb 11, 2020 10:11 pm
by iconnor
You are going to have to report the contents of your logs. We are not psychic.
Re: All Cameras Offline after 1.32 -> 1.34 upgrade
Posted: Tue Feb 11, 2020 10:43 pm
by timalot
Thank you for the prompt response. I've reset passwords, tried setting auth to "no", but I'm still stuck
Here is a snippet of the current log.
2020-02-11 14:39:47.936942 zmc_m20[6789].INF-zm_monitor.cpp/2546 [Front door: images:1000 - Capturing at 20.00 fps, capturing bandwidth 55345bytes/sec]
2020-02-11 14:39:47.874760 zma_m19[6784].INF-zm_monitor.cpp/1297 [Gate: 1700 - Analysing at 33.33 fps]
2020-02-11 14:39:47.473550 zms_m19[7576].ERR-zms.cpp/215 [Unable to authenticate user]
2020-02-11 14:39:47.426590 zms_m7[7575].ERR-zms.cpp/215 [Unable to authenticate user]
2020-02-11 14:39:47.413274 zms_m6[7574].ERR-zms.cpp/215 [Unable to authenticate user]
2020-02-11 14:39:47.381738 zms_m16[7573].ERR-zms.cpp/215 [Unable to authenticate user]
2020-02-11 14:39:47.371868 zms_m1[7571].ERR-zms.cpp/215 [Unable to authenticate user]
2020-02-11 14:39:47.369109 zms_m17[7572].ERR-zms.cpp/215 [Unable to authenticate user]
2020-02-11 14:39:47.338349 zms_m4[7570].ERR-zms.cpp/215 [Unable to authenticate user]
2020-02-11 14:39:47.263346 zms_m18[7569].ERR-zms.cpp/215 [Unable to authenticate user]
2020-02-11 14:39:47.251232 zms_m5[7568].ERR-zms.cpp/215 [Unable to authenticate user]
2020-02-11 14:39:47.249912 zms_m14[7567].ERR-zms.cpp/215 [Unable to authenticate user]
2020-02-11 14:39:47.237941 zms_m21[7565].ERR-zms.cpp/215 [Unable to authenticate user]
2020-02-11 14:39:47.228535 zms_m3[7566].ERR-zms.cpp/215 [Unable to authenticate user]
2020-02-11 14:39:47.191397 zms_m20[7564].ERR-zms.cpp/215 [Unable to authenticate user]
2020-02-11 14:39:47.107704 zma_m17[6764].INF-zm_monitor.cpp/1297 [Rear Entry: 1700 - Analysing at 25.00 fps]
2020-02-11 14:39:47.031292 zma_m20[6794].INF-zm_monitor.cpp/1297 [Front door: 900 - Analysing at 16.67 fps]
2020-02-11 14:39:47.030977 zma_m16[6754].INF-zm_monitor.cpp/1297 [Office: 1700 - Analysing at 25.00 fps]
Re: All Cameras Offline after 1.32 -> 1.34 upgrade
Posted: Tue Feb 11, 2020 11:15 pm
by iconnor
THe Unable to auth user is pretty clear, but shouldn't show up if you've turned auth to no. I suspect you havn't updated your timezone setting: Options->System->Timezone
Re: All Cameras Offline after 1.32 -> 1.34 upgrade
Posted: Tue Feb 11, 2020 11:39 pm
by timalot
Thanks for the reply. I did update the time zone and restarted the server with no effect.
I just reset the password for the user (me) and restarted the server. It works now.
--Tim
Re: All Cameras Offline after 1.32 -> 1.34 upgrade
Posted: Wed Feb 12, 2020 12:53 am
by EK701
timalot wrote: ↑Tue Feb 11, 2020 11:39 pm
Thanks for the reply. I did update the time zone and restarted the server with no effect.
I just reset the password for the user (me) and restarted the server. It works now.
--Tim
I had to do the same thing - update the TZ and reset the passwords when I upgraded from 1.32.4 to 1.34.2 docker image.
Re: All Cameras Offline after 1.32 -> 1.34 upgrade
Posted: Sat Mar 07, 2020 7:56 pm
by tc0nn
"Me too" - setting the timezone in the /etc/php/*/(cli|apache2)/php.ini to the same tz as the zm options, seemed to fix, after a password change.
Re: All Cameras Offline after 1.32 -> 1.34 upgrade
Posted: Sun Apr 26, 2020 11:53 pm
by Microchip
I have the same problem, but I haven't upgraded. I installed 1.34.6 directly.
ERR [zms_m3] [Unable to authenticate user]
in log e Camera Offline.
When reboot it works, but after a little bit of new camera offline