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The video could not be loaded, either because the server or network failed or because the format is not supported
Posted: Sun Nov 29, 2020 9:46 am
by biologisch
After update to 1.35.14 an error occours:
"The media could not be loaded, either because the server or network failed or because the format is not supported"
No
new recorded videos are shown.
Re: The video could not be loaded, either because the server or network failed or because the format is not supported
Posted: Sun Nov 29, 2020 12:20 pm
by Magic919
Sounds like a browser error. What's going on in ZM?
Re: The video could not be loaded, either because the server or network failed or because the format is not supported
Posted: Sun Nov 29, 2020 4:49 pm
by biologisch
No, I dont think so - its not a browser problem. Just after update happend. Its a Software or Database problem.
Event was not found at /var/cache/zoneminder/events/1/2020-11-29/234718. It is unlikely that playback will be possible.
Re: The video could not be loaded, either because the server or network failed or because the format is not supported
Posted: Sun Nov 29, 2020 9:38 pm
by Blue.R
I have the same issue, it seems that there is an issue with the way ZM is creating the folders and event videos.
for example:
Event ID folder: AAAA has event video BBBB and event folder CCCC has event video DDDD.
It seems like this topic identifies the same issue:
viewtopic.php?f=42&t=30207
Re: The video could not be loaded, either because the server or network failed or because the format is not supported
Posted: Sun Nov 29, 2020 10:36 pm
by dougmccrary
Yeah, Funny folder names for sure.
There's a new snapshot just out. Trying that.
Re: The video could not be loaded, either because the server or network failed or because the format is not supported
Posted: Sun Nov 29, 2020 11:44 pm
by clangren
Loaded the update which just came out and the problem persists for me.
Running Debian Buster also updated to current.
And if you backfill with event directories and files which ZM thinks is missing, the next round of Events created repeats the problem.
Re: The video could not be loaded, either because the server or network failed or because the format is not supported
Posted: Sun Nov 29, 2020 11:59 pm
by dougmccrary
Sorry to hear that. Maybe it's still in the works for buster.
I'm on ubuntu focal, working there on new recordings.
The old ones you just have to plod around manually, if you need them.
Re: The video could not be loaded, either because the server or network failed or because the format is not supported
Posted: Mon Nov 30, 2020 1:09 am
by Blue.R
Just updated mine (ubuntu) and it seems to have fixed the issue.
Re: The video could not be loaded, either because the server or network failed or because the format is not supported
Posted: Mon Nov 30, 2020 7:01 am
by biologisch
Yes. Its fixed now.
Re: The video could not be loaded, either because the server or network failed or because the format is not supported
Posted: Sat Dec 05, 2020 5:09 pm
by clangren
Just to close off - the issue is fixed for Debian Buster as well.
Thanks VERY much!