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Video format not supported

Posted: Tue Feb 16, 2021 6:23 pm
by puggyjay
Hello

Yesterday Zoneminder updated as part of a Mint Linux update. Zoneminder is version 1.35.18. Since then any save events will not display I get an error "The video could not be loaded, either because the server or network failed or because the format is not supported." Looking in the event folders it looks like things are being saved as jpegs instead of mpeg4s like before. Nothing else changed that I know of ideas?

Thanks
Jay

Re: Video format not supported

Posted: Wed Feb 17, 2021 5:24 am
by trumee
I have the same error message. The events are being saved fine and i can view them using zmninja. This issue seems to be specific to the webui only. The version i have is 1.35.18~20210212115535-focal

Re: Video format not supported

Posted: Wed Feb 17, 2021 5:47 am
by bkjaya1952
I think ,this problem has been fixed in latest Zoneminder master

viewtopic.php?f=42&t=30490

Re: Video format not supported

Posted: Thu Feb 18, 2021 2:19 am
by puggyjay
I just ran an update and Zoneminder 1.35.18 with today's date installed but still not working. I went back a few days and the saved events are fine so it seems that the update caused the issue.

Re: Video format not supported

Posted: Thu Feb 18, 2021 7:32 am
by dougmccrary
I have found the various "auto" settings don't always work. forcing one or another can make it work.

Ditto on playback, some cams I need to force mjpeg, or it just spins the wheel "loading".

Re: Video format not supported

Posted: Fri Feb 19, 2021 4:33 pm
by bbunge
Installed the 1.35.18 this morning on a Pi 3B+ Debian 10 32 bit. JPEG's saving fine. Video writer not.

Re: Video format not supported

Posted: Fri Feb 19, 2021 4:40 pm
by puggyjay
Updated again last night to 1.35.18-20210218192553-bionic and this fixed it.