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video could not be loaded

Posted: Fri Apr 28, 2023 12:10 pm
by lbm
Hi

I have 3 cameras. To "real" hikvision, and one annke camera. The models are not 1:1..

For the 2 hikvisions, if I want to review the recording of an event everything is fine. But if I do the same with the annke camera, I get the following error:

"The video could not be loaded, either because the server or network failed, or because the format is not supported".
The codec is set to auto (for all cameras), if I change the annke to MJPEG, the video loads. I get the same error if I select MP4. So it seems that it defaults to MP4, even though its not supported. Funny thing is this works on the "real" hikvision camera.

Re: video could not be loaded

Posted: Fri Apr 28, 2023 12:46 pm
by Magic919
Probably the codec on the Annke.

Re: video could not be loaded

Posted: Fri Apr 28, 2023 12:54 pm
by lbm
Aaaah.. Its because the camera is passthrough.

Re: video could not be loaded

Posted: Fri Apr 28, 2023 1:17 pm
by iconnor
It's h265, on the top right change codec to mjpeg and it should play. You can set this as default under Monitor->Misc->DefaultCodec

Re: video could not be loaded

Posted: Fri Apr 28, 2023 1:23 pm
by lbm
Awesome. Thanks! I could not find the setting to change the default behaviour!